Anglian Water collects, cleans, and distributes around 1. For example, when customers ring the Contact Center and when field engineers accept maintenance work orders, the data is served, managed and processed by SAP Business Suite solutions.
During planned downtime, we advised people to switch to paper records, which potentially impacted operational efficiency and our customer service. Such a limited supply combined with prolonged dry spells presents a constant challenge to the company, which is responsible for providing more than six million customers with sustainable water and water recycling services.
Anglian Water Services Ltd Quenches thirst for excellent customer experience in East Anglia and beyond As a supplier of water and water recycling services in one of the driest areas of the UK, Anglian Water needs to make sure every drop counts — including recycling.
Additionally, the reduced number of processors contributes to lower software and database licensing costs, even as batch times have improved by up to 40 percent. As downtime for maintenance increased, the balance swung in favor of a complete systems refresh, designed to resolve our cost, efficiency and resilience issues.
These are essential enabling factors to deliver even better, sustainable water and water recycling services for our customers — when every drop truly counts! This means we need reliable back-office systems to enable our Contact Centre team to access information swiftly when issues arise, with prompt responses and helpful, appropriate service.
During the migration, Anglian Water took advantage of the advanced, adaptive compression features offered by Db2 to shrink total data volumes from around 5 TB to 2 TB, some 60 percent, dramatically reducing the need for future storage investments.
By matching promises to reality, we could make accurate assessments of risk against outcome, which reinforced our belief that this was the right choice. Its region receives an average of just millimeters of rainfall each year — a third less than the rest of England.
These business-critical SAP applications were implemented on infrastructure that had reached the end of its service life. Maintenance could only be completed during pre-booked downtime, usually on Sundays, when fieldwork and transaction volumes are lower.
The improved resilience and disaster protection have greatly reduced the business risk, and the solution delivers greater capacity to enable future growth.
As critical back-office infrastructure neared end-of-life, how could service levels be enhanced and further improved? To some degree we balanced the risk of migrating to a new platform and database against the promised benefits. As part of ongoing efficiency and sustainability programs, Anglian Water is transforming its operational resilience, reducing risk and enhancing service for millions of customers.
The Power Systems servers feature IBM Capacity Upgrade on Demand CUoD features, providing the flexibility to scale up for peak processing requirements if needed, while optimizing the use of deployed capacity.work with you to develop a business continuity plan monitor and analyse your water use as part of our Active Water Management service, helping you identify ways to reduce it cut waste with our Leakage Find & Fix services.
If you would like to speak to a member of the Anglian Water Business team, you can contact us in a number of different ways. Alternatively, our Help & Advice section may have the answer you are looking for. Select the topic of your enquiry. Consultation for company’s draft business plan goes on tour across the region Anglian Water is asking customers to have their say on its draft business plan by talking to people from around the region.
The water company will be touring the region promoting the consultation on the draft plan aptly named ‘H20, Let’s Go’ -. Anglian Water is the largest water and water recycling company in England and Wales by geographic area, serving more than six million domestic and business customers.
Anglian Water collects, cleans, and distributes around billion liters of water a day throughkilometers of pipes, covering 27, square kilometers, and employs. Open for business: Reviewing the first year of the business retail water market ; Go back How we will monitor the business retail market Home > Publications > Anglian Water PR19 Business plan data tables – June 2 Anglian Water PR19 Business plan data tables – June May 11, · AWS is the major subsidiary of Anglian Water Group, which was acquired by Osprey Acquisitions Ltd, a company formed by a consortium comprising Canada Pension Plan Investment Board, Colonial State Global Asset Management, Industry Funds Management and 3i Group inDownload