To inform them about what exactly the product does, so that their expectations are in line with what they will be receiving. This document should offer a detailed overview of the software. Rich content experience with video K15t Software, Types of technical documentation Atlassian add-on vendor and my employer, also uses Confluence to write technical documentation.
Because this type of documentation is completely reactionary, this is one area of documentation that is better defined. This latter approach is of greater use to advanced users who know exactly what sort of information they are looking for.
It includes deployment engineers, configuration specialists, support engineers, and demo or sales engineers. A good user document can also go so far as to provide thorough troubleshooting assistance.
SDK Software Development Kit Documentation is a complete set of APIs that allows you to perform almost any action you would need for creating applications as well as other tools for developing for the platform that it is for.
The goal of this article is to raise awareness of all types of technical documentation and make them all as well-defined as support documentation. Here are a couple of companies that publish their Confluence-written tech docs online.
To have complete documentation you must provide it in all of these areas.
Customers who need to extend your product to meet a business need. In contrast to a mere "cookbook" manualtechnical documentation aims at providing enough information for a user to understand inner and outer dependencies of the product at hand.
Please help improve this article by adding citations to reliable sources. Common Article Names Feature X: User Guide Manual is a technical communication document as well as the rest of this list intended to assist users of a particular system. Especially if troubleshooting is done with 3rd party software and outside your own product it is assumed outside the scope when it is not.
Did we miss something? It is also critical to understand the different target audiences each type has. Your online documentation needs to stay up-to-date. Common Article Names Class or Function Reference for Software X API Common mistakes Providing zero documentation on this Providing incorrect documentation about a function Updating code but not updating the documentation Deprecating code but not informing the consumer Not providing the first type of documentation: If technical writers are employed by the technology company, their task is to translate the usually highly formalized or abbreviated technical documentation produced during the development phase into more readable, "user-friendly" prose.
They only want to know how they can employ the software for performing a particular task. Keep the following in mind if you want to be one of them: Yet it is acknowledged that there are motivational problems in development, and that documentation methods tailored to agile development e.
These attributes also apply when viewing their documentation on a mobile device three cheers for responsive design.
Behind their screens All of these companies have chosen to use Confluence as their home for online technical documentation that also lives online. You can combine this document with the system installation document depending upon the requirement and the volume of information.
Often I hear this question: December Learn how and when to remove this template message In engineering, technical documentation refers to any type of documentation that describes handling, functionality and architecture of a technical product or a product under development or use.
The rule should be to avoid duplicating documentation no copy-pasting! End-users employ the software to get their job done. There is no point in providing your users with inaccurate documentation. Often the help button inside the software points to sections of this document.
The development department changes the steps just before release but the documentation is not updated to match. This type is for external users or resellers or middle-ware companies.
This form of documentation has three purposes: This article needs additional citations for verification. Draft review, a self-explanatory phase where feedback is sought on the draft composed in the previous step.See the discusion of these types in the technical guides and handbooks in the following.
In most technical-writing courses, installation, and use of a product. You typically see specifications in the documentation that comes in the package with certain kinds of products, for example, CD players or computers.
These describe the key. Generally, documentation is divided into two main areas. Process Documents guide the development, testing, maintenance and improvement of systems.
They are used by managers, engineers, testers, and marketing professionals. These documents use technical terms and industry specific jargon. User. I wrote about it recently in ClickHelp Technical Writing Blog. I provided a general classification of technical documents according to the target audience, suggested my own classification and described the most advanced, in my opinion, examples of.
Technical documentation is an invaluable resource for your users. And with fast-moving development teams and product release cycles, it can be a challenge to keep your documentation up-to-date, accessible, and looking professional. There are many different types of technical documents.
Which technical document you choose to create depends on your audience and your purpose. Technical writing includes a wide range of documents. In the following article we make an attempt to break up technical documentation into several categories.Download